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FAQs

Q Can I have my item delivered without recorded delivery?
A No, recorded delivery is necessary to ensure safe and secure delivery.

Q Can my neighbour take delivery of my item ?
A All items MUST be signed for by the buyer or anyone with valid identification, No exceptions.

Q What happens if I am not Home when delivery is attempted?
A You will receive an email once your order has been dispatched informing you of the delivery details. If the order is being delivered by courier and you are not home the courier will leave a card with contact details so you can reschedule the delivery.

Q My order hasn’t arrived even though I have been informed it has been dispatched. What should I do?
A Please contact us by phone or email with your name and item purchased and we will look into why your order has not been received.

Q Can you supply actual garment measurement guides?
A Yes, please allow 48 hours to supply information needed.

Q Is my item insured?

A Yes, all items are insured against theft and accidental damage whilst in transit from fashion-ease to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.

QDo I need to sign for my order?

A Yes, a signature is required when your order is delivered.

Can I change my shipping address after my order has been dispatched?

A We are unfortunately unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.

Q What if I am out when my item is delivered?

A Don’t worry. If you are not in when Royal Mail try to deliver your parcel, a card will be left giving you the option to re-arrange collection. They will re-attempt to deliver your parcel up to three times.

PAYMENT

What payment methods does fashion-ease accept?

A We only accept paypal as means of payment. You don’t have to have a paypal account to use paypal.

Q Do you take payment over the phone?

A Unfortunately we cannot place an order or take payments over the phone.

Q How much duties and taxes will I have to pay?

A It is important to note that you may have to pay custom duties and taxes on the items you purchase and that these local fees are not included in your invoice. Please check the Royal Mail website for more information about international charges if you are unsure.

For US shipping duties that you will have to pay please consult:http://www.royalmail.co.uk/international_tariff_guide.pdf

For all other duties please contact your local Royal Mail depot with details about your potential order and they will be able to assist. Please note that in Canada you will always be liable to pay import duties and taxes over a value of 60 Canadian Dollars.

ORDERING

Do I need to set up an account with fashion-ease to place an order?

A No, you can checkout as a guest.

I’ve forgotten my password, what should I do?

A If you have forgotten your password, click the “Forgotten password” link found on the login page.

You will then be asked to enter your email address, and a new password will be sent to your email address. You can change your password by using the “Change password” link found on your account dashboard.

I am unable to log into my account, what should I do?

A If for some reason you are unable to log into your account, our phone number and email address can be found on the contact page.

Q DO YOU USE COOKIES?

A

Yes, our site uses cookies (very small files that are sent by us to your computer or other access device, e.g. tablet or mobile device) which we can then access when you visit our site in future.

There are four types of cookies:

Website functionality cookies

These cookies enable you to browse the website and use our features such as shopping baskets and wish lists

Website analytics cookies

We use these cookies to measure and analyse how our customers use the website. This allows us to continuously improve our website and your shopping experience.

Customer preference cookies

When browsing or shopping online, the website will remember preferences you make (for example your user name or location). This makes your browsing experience simpler, easier and more personal to you.

Targeting cookies or advertising cookies

These cookies are used to deliver adverts relevant to you. In addition, they limit the number of times you see an advertisement as well as helping us measure the effectiveness of our advertising campaiTgns.

By using our website you agree that we can place these types of cookies on your device and access them when you visit our site in the future.

If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.

Information on deleting or controlling cookies is available at: www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.